Shipping & Return Policy

Shipping Information

We’re happy to offer FREE Standard Shipping on all qualifying U.S. orders $150+.

Shipping Methods:

  • Economy – $9.95

    Estimated delivery within 5–8 business days.

  • USPS Priority Mail Express – Rate calculated at checkout

    Estimated delivery within 1–2 business days.

Processing Time

All orders are processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking details.

Please Note:

  • Delivery times are estimates and may vary depending on your location and carrier delays.

  • We currently ship within the U.S. & Canada only 

 

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Return Policy

To be eligible for a refund or exchange, you must first email us at hello@olivemodeboutique.com within 14 days of receiving your item. Once approved, your item must be returned within 14 business days from the delivery date.

We currently do not provide prepaid return labels, except in cases where an incorrect, damaged, or defective item was sent.

We recommend using your local postal service and providing us with a tracking number. OLIVE MODE is not responsible for lost or stolen return packages.

 

Defective or Incorrect Items

  • Defective items must be reported within 7 days of receipt.

  • Incorrect items must be reported within 24 hours of delivery.

  • Please attach a photo to your email. Once the item is returned and inspected, a replacement will be shipped (if available). If a replacement is unavailable, a full refund will be issued.

Important Notes on Garments

  • Colors: Some garments may lose color with washing or dry cleaning. Please follow all care instructions. OLIVE MODE is not responsible for color fading, bleeding, or transfer.

  • Sizes: Sizing may vary slightly by style or brand. Please use our Size Guide to ensure best fit. Customers are responsible for checking sizing before purchase.

  • Quality: All garments are hand-selected and inspected. We proudly stand behind our products.

Refunds

Refunds or exchanges will only be granted if return requests meet the following criteria:

  • Items must be received within 14 business days of delivery.

  • Items must have original tags attached and be in new, unworn condition (no stains, rips, odors, or damage).

  • Undergarments, accessories, and sale items are final sale and not eligible for return.

  • Shipping fees are non-refundable.

  • Refunds will be issued to your original payment method. Timing may vary depending on your bank. PayPal refunds are typically instant.

  • You will receive a confirmation email once your return has been processed.

 

Return Address

OLIVE MODE

6856 Vinewood St.

Detroit, MI 48208

 

Please include your order number in both your email and return package to ensure timely processing.